User Support Specialist/Senior User Support Specialist (Linux) Goa, India | Full-Time

This position will provide computer and network support to office staff, with a focus on troubleshooting computer, network, software, and hardware issues. The ideal candidate should possess strong problem-solving skills, effective communication abilities, and a desire to learn.

Responsibilities:

IT Helpdesk

  • Investigate, diagnose, and resolve all computer hardware, software, and network issues in a timely and professional manner
  • Resolve all Helpdesk tickets within the stipulated time frame
  • Record events, problems, and their resolutions in logs
  • Assign and install appropriate hardware, peripherals, and licenses
  • Set up and configure new laptops and desktops
  • Collaborate with vendors to resolve any IT-related issues independently
  • Identify user requirements and provide necessary peripherals (e.g., keyboard, mouse, etc.)
  • Perform preventive maintenance of devices (laptops, MacBooks, etc.), including OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, and defragmentation

User Administration, Monitoring, and Equipment Provisioning

  • Create user accounts and assign appropriate rights independently
  • Install and update Linux software on client machines
  • Install and configure web servers such as Apache and Nginx
  • Install and configure DB servers such as MySQL, MongoDB and MS SQL
  • Configure and troubleshoot VPN connections on client machines
  • Set up and configure Docker containers
  • Monitor the status of internal servers and services using various tools and consoles
  • Regularly monitor backups and alert the relevant team member when automatic backups fail
  • Keep the asset inventory updated and assign licenses as needed
  • Assist in creating batch files and scripts as directed by the supervisor

Technical Qualifications:

  • Experience in software, hardware, and network troubleshooting
  • Working knowledge of Linux OS and related applications
  • Comfortable configuring and troubleshooting Linux-based OS, such as Ubuntu
  • Fundamental understanding of DNS, networking, TCP/UDP, and IP routing

Personal Skills:

  • Ability to remain calm and professional when troubleshooting and resolving support issues
  • Enjoys working with people
  • Strong work ethic, personal accountability, and dependability
  • Ability to adjust tasks and schedules to adapt to changing priorities
  • Capable of working well under pressure

Education and Work Experience:

  • Graduate degree in a computer-related field
  • Minimum 3 years of working experience in system administration an equivalent combination of education and experience 
  • A Red Hat or Linux certification is preferred but not required

If that's not your area, check our other 8 Open Positions

User Support Specialist/Senior User Support Specialist (Linux)

LOCATION Goa, India

CONTRACT TYPE Full-Time

Apply online

If that's not your area, check our other 8 Open Positions

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User Support Specialist/Senior User Support Specialist (Linux)

User Support Specialist/Senior User Support Specialist (Linux)

Apply online

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