This position involves providing server/network support to the office infrastructure. You should have strong problem-solving skills for troubleshooting computer, network, software, and hardware issues. You should also have good communication skills and a willingness to learn.

Responsibilities

Environment Provisioning and Preventive Maintenance

• Preventive maintenance of servers including OS updates, BIOS updates, antivirus updates, firmware updates, disk clean-ups, defragmentation
• Provisioning Dev/QA/Staging/production Webservers/DB Servers setup and configuration
• Plan and execute environment cleanup on a regular basis
• Install and configure servers like but not limited to IIS, MSSQL, MySQL
• Troubleshoot issues as and when they occur and find optimum solutions
• Provisioning of ad-hoc IT systems as per client requirements

Network/Server Maintenance and Monitoring

• Support and administration of office network including but not limited to network switches, APs, firewall, UPS, Wi-Fi controller, etc
• Roll out software updates and patches using the software update server
• Monitor servers and services using various tools like but not limited to PRTG, CloudWatch
• Monitor and manage server backups regularly and start backups manually when automatic backups fail
• Help Cloud and DevOps team to configure and manage automation scripts
• Help Cloud and DevOps team to set up and configure CI/CD jobs using Jenkins, GitLab, etc
• Set up, configure, and manage Docker containers
• Ability to configure network firewall under supervision
• Create local websites on IIS, Nginx, and Apache
• Configure services like but not limited to DNS, DHCP under minimum supervision
• May also have to configure and troubleshoot Linux servers for application hosting, file sharing, and basic services
• Ability to configure and troubleshoot data center servers

Documentation, Training, Reports

• Create technical documentation
• Prepare reports as directed by management
• Review and evaluate new services and tools requested
• Manage and track licenses and subscriptions of various development/Ops tools and services like but not limited to SSL, JIRA, Office365, SendGrid

As a Tech Lead, you will

• Lead and mentor team members in troubleshooting and maintenance tasks
• Train team members on best practices and technical concepts
• Review and approve team outputs for quality and compliance
• Make critical decisions regarding task prioritization and issue resolution
• Foster a collaborative environment to enhance team productivity

Technical Qualifications

• Experience in software, hardware, and network troubleshooting
• Experience installing, configuring, and maintaining services such as IIS, MySQL, MSSQL, Active Directory, DNS, DHCP, WDS, WSUS
• Experience with Docker
• Hands-on experience with cloud service providers like Azure, AWS, GCP is an added advantage
• Strong working knowledge of Windows OS and related applications
• Understanding of networking, TCP/UDP, and IP routing
• Knowledge of Linux server administration, including basic shell scripting and managing services, is good to have

Personal Skills

• Ability to stay calm and professional in troubleshooting and resolving support issues
• Likes working with people and training others
• Strong work ethic, personal accountability, and dependability
• Ability to adjust tasks and schedules and adapt to changing priorities
• Capable of working well under pressure

Education and Work Experience

• Graduate degree in a computer-related field
• Over 6 years of experience in system administration
• MCSE, MCSA, and Azure certifications are preferred but not required