IT Support Specialist – Linux (Verna, Goa, India | Full Time)

The primary role of this person is to provide computer/network support to office staff. The person should have excellent problem-solving skills for troubleshooting computer, network, software, and hardware issues. The person should have over 2 years of experience in Linux Administration. The person should have good communication skills and should have the desire to learn. This person will report to our IT Manager. 

 

Responsibilities:

1. IT Helpdesk:

  • Investigate, diagnose and solve all computer hardware, software, and network faults in a timely and professional manner
  • Set up and configure new laptops and desktops
  • Work with vendors to resolve any IT related issues independently
  • Identify users’ requirements and provide peripherals like keyboard, mouse, etc. 

2. Systems Administration

  • Create users and give appropriate rights independently 
  • Install and update Linux software on client and server machines
  • Install and configure web servers like Apache, Nginx 
  • Roll out software updates and patches using software update server 
  • Configure/troubleshoot VPN connections on client machines
  • Help DevOps team to configure and manage Automation scripts
  • Help DevOps team to setup and Configure CI/CI Jobs using Jenkins and GitLab 
  • Setup, configure and manage Docker containers  

3. Network/Server Maintenance 

  • Support and administration of office network 
  • Monitor and manage server using various tools like PRTG 
  • Monitor and manage server backups regularly and start backups manually when automatic backups fail
  • Preventive maintenance of servers including OS updates, BIOS updates, antivirus updates and firmware updates, disk clean-ups, defragmentation 
  • Ability to configure network firewall under supervision 
  • Create local websites on IIS, Nginx, and Apache 
  • Configure DNS, DHCP under supervision 
  • Ability to configure and troubleshoot Data center servers and services like AWS EC2 etc. 

 

Qualifications:  

  • Experience in software, hardware, and network troubleshooting
  • Experience installing, configuring, and maintaining services such as Bind, Apache, MySQL, Nginx, etc.
  • Knowledge of Docker  Strong working knowledge of Linux OS and related applications 
  • Comfortable to configure and troubleshoot Linux based OS like Ubuntu
  • Fundamentals: Basic DNS & Networking, TCP/UDP and IP Routing.

 

Personal Skills: 

  • Ability to stay calm, professional in troubleshooting and resolving support issues
  • Likes working with people and training others
  • Has strong work ethic, personal accountability and is dependable
  • Ability to adjust tasks and schedule and adapt to changing priorities
  • Capable of working well under pressure

 

Education and Work Experience: 

This individual should possess a graduate degree in a computer related field with over 3 years of experience in System Administration. A Red Hat or Linux certification is preferred but not required. 

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