This academic internship offers an opportunity for aspiring Business Systems Analysts to gain hands-on experience in a fast-paced SaaS and consulting environment. The program is designed to help students build practical skills in requirements analysis, process mapping, and product discovery while collaborating with experienced BSAs, Senior BSAs, and Solution Architects within our BSA team.

Interns will learn to translate business goals into clear, actionable requirements, observe client discovery sessions to understand stakeholder interactions, and develop insight into how cross-functional teams collaborate to bring modern digital products to life —from concept through delivery.

The internship also introduces interns to AI-assisted analysis and documentation tools, preparing them to thrive in a rapidly evolving product landscape while fulfilling their academic requirements.

Key Learning Areas & Responsibilities

Requirements Gathering & Analysis

• Participate in business discovery sessions with internal stakeholders
• Understand and document business needs, objectives, and challenges
• Convert high-level business requirements into structured, detailed, and testable specifications
• Learn how to apply analysis techniques such as use-case modelling, user stories, and process decomposition

Process Mapping & Workflow Design

• Create and refine process maps and flowcharts to represent current and proposed workflows
• Identify process gaps, inefficiencies, and improvement opportunities
• Collaborate with mentors to propose optimized workflows or digital solutions

Product Discovery & Solution Design

• Observe and assist in product discovery activities, including brainstorming sessions, feasibility discussions, and feature prioritization
• Document functional and non-functional requirements
• Work closely with BSAs, Solution Architects, and developers to validate proposed solutions against business goals

Stakeholder Communication & Documentation

• Prepare structured documentation such as BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and meeting summaries
• Learn how to facilitate requirement walkthroughs and gather feedback from diverse stakeholders
• Gain exposure to collaboration tools such as Confluence, Jira, and Lucidchart

AI-Assisted Analysis & Tools

• Explore the use of AI-driven documentation, analysis, and productivity tools to enhance efficiency
• Learn how AI can assist in requirement analysis, process optimization, and documentation management

Cross-Functional Collaboration

• Observe how business, design, and technical teams work together to bring digital products from concept to delivery
• Understand the lifecycle of product development within a SaaS and consulting context

Education:

• Degree-seeking student (B.S./M.S. in IT/Computer Science) developing expertise in the Business Analyst role